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Troubleshooting Procedures
Please select the category that best fits your current difficulty:
Before You Begin - System Information
In order to assist you most effectively with the troubleshooting process, it is important to have all of the information about the versions of hardware, software and operating system that you are using.
VitalView Software and Hardware Interface Card Versions
Because of an increase in the number of computers manufactured with PCI interface slots instead of ISA slots, it became necessary to produce two versions of the VitalView Hardware Interface Card. To insure proper function, it is very important the the version of the card matches the software version and operating system version. All VitalView software versions prior to 4.0 must make use of the ISA formatted card exclusively. The PCI formatted card may only be used with Version 4.0 or later. Please consult the table below for version compatibility and operating system compatibility information.
The VitalView PCI card is not compatible with Solid State Relay support functions supported by the ISA version. If these functions are necessary for your data collection session, it will be necessary to make use of the ISA card and the appropriate version of VitalView software The following operating system and hardware card types are supported by the listed VitalView Software Versions:
|
VitalView
Sofware Version |
Supported
Operating System |
Hardware
Card Type |
|
VitalView 4.0 & higher (PCI Version)
|
Win '95, Win '98, Win ME, Win NT4, Win 2000, Win XP
|
PCI |
|
VitalView 4.0 & higher (ISA Version)
|
Win '95, Win '98, Win ME |
ISA |
|
All previous versions
|
Win '95, Win '98 |
ISA |
|